Returns Policy


We want you to be completely satisfied with your purchase. You may return your item by following terms and conditions:

  • You must ship your Return within 30 days of invoice date ( Oversea), 7 days of invoice date ( Local Hong Kong)
  • Your Return must be in its original condition, must be unused / unworn and in new.
  • We may request your valid photo I.D. and the collection of some personal details may be required to process a return.
  • Please return the item/s in the original packaging (including all ticketing, boxing and receipts).
  • The time it takes us to process your return once we receive it (3 to 5 business days)
  • Gift Certificate / Coupon code are not available to exchange or convert in currency.
  • The cost of returns are not paid for by Adelesia, customer is responsible for mailing costs.

The following items or states can't be returned or exchanged:
Because of the nature material of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Been used and worn
  • The original label / seal been removed
  • Face to face transaction.
  • Unauthorized returns

For further information on the terms, conditions and methods of return and exchange, please contact our Customer Services.




  • 您必須在發票日期的 30 天內(海外)、 7 天內(香港本地)
  • 您的退貨必須處於原始狀態,必須未使用 / 未磨損且全新
  • 我們可能會要求您提供帶照片的有效身份證件。並且可能需要收集一些個人詳細信息來處理退貨。
  • 原裝退回物品(包括所有票務、裝箱和收據)
  • 我們收到退貨後處理您的退貨所需的時間(3 到 5 個工作日),您的銀行可能需要額外的天數來處理。
  • 禮券/優惠券/積分不可兌換或兌換成貨幣。
  • 退貨郵寄費用須客戶負責支付。


  • 定製性訂單
  • 已被使用和買方事後所造成之損
  • 原始標籤/封條被移除
  • 面對面交易不可退換
  • 所有未經授權的退貨,我們將不予處理