Returns Policy
Returns:
We want you to be completely satisfied with your purchase. You may return your item by following terms and conditions:
The following items or states can't be returned or exchanged:
Because of the nature material of these items, unless they arrive damaged or defective, I can't accept returns for:
We want you to be completely satisfied with your purchase. You may return your item by following terms and conditions:
- You must ship your Return within 30 days of invoice date ( Oversea), 7 days of invoice date ( Local Hong Kong)
- Your Return must be in its original condition, must be unused / unworn and in new.
- We may request your valid photo I.D. and the collection of some personal details may be required to process a return.
- Please return the item/s in the original packaging (including all ticketing, boxing and receipts).
- The time it takes us to process your return once we receive it (3 to 5 business days)
- Gift Certificate / Coupon code are not available to exchange or convert in currency.
- The cost of returns are not paid for by Adelesia, customer is responsible for mailing costs.
The following items or states can't be returned or exchanged:
Because of the nature material of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Been used and worn
- The original label / seal been removed
- Face to face transaction.
- Unauthorized returns
For further information on the terms, conditions and methods of return and exchange, please contact our Customer Services.
退貨政策:
我們希望您對您的購買完全滿意。您可以按照以下條款和條件退貨:
- 您必須在發票日期的 30 天內(海外)、 7 天內(香港本地)
- 您的退貨必須處於原始狀態,必須未使用 / 未磨損且全新
- 我們可能會要求您提供帶照片的有效身份證件。並且可能需要收集一些個人詳細信息來處理退貨。
- 原裝退回物品(包括所有票務、裝箱和收據)
- 我們收到退貨後處理您的退貨所需的時間(3 到 5 個工作日),您的銀行可能需要額外的天數來處理。
- 禮券/優惠券/積分不可兌換或兌換成貨幣。
- 退貨郵寄費用須由客戶負責支付。
以下物品或狀態不能退貨或換貨:
由於這些物品的天然材料,除非它們到達時損壞或有缺陷,否則我不能接受退貨:
- 定製性訂單
- 已被使用和買方事後所造成之損壞
- 原始標籤/封條被移除
- 面對面交易不可退換
- 所有未經授權的退貨,我們將不予處理
有關退貨和換貨的條款、條件和方法的更多信息,請聯繫我們的客戶服務部。